ACCEPTED METHOD OF PAYMENT
We accept Master Card, Visa, American Express, Discover Card and ECheck through PayPal's Secure Shopping. You do NOT need a paypal account for orders under $250. Orders $250 and above require a verified paypal account which is FREE. Feel free to call or email if you would like assistance. We reserve the right to charge customer's credit card the additional shipping charge incurred if customer provides incorrect shipping address. I'm sure you'll agree this is only fair.

Due to the nature of Ecobaby/PureRest Organic's order processing your credit/debit card will be billed immediately. If an item goes backordered you will be notified and given the option to wait or have that item removed from your order. If you decide to wait for the item to come in stock the charge will remain on your credit/debit card. This is done in order to protect your place in line once the product goes to back "in stock" status.

RETURNS
We offer you easy returns under the following guidelines. We will gladly exchange or refund the price of the merchandise including any taxes you were charged (excluding shipping and handling). Note: approved returns that were shipped for Free will be refunded the price of the merchandise including any taxes you were charged excluding the shipping cost had it not qualified for free shipping. This is done only to recoup the cost of our shipping it to you. Certain items that have been opened AND that are agreed to be in returnable condition by our returns department will incur a 20% restocking fee.

1. Please email CustomerCare@TheNaturalOrganicBaby.com requesting an RA# (Return Authorization) and ship within 7 days of receipt of merchandise

2. Merchandise must be returned UNUSED, UNWASHED, and in BRAND NEW condition with manufacturer's tags intact with (no stains, fragrance, odors, tears etc.) to address provided in our Return instructions email. Mattresses, toppers, pillows, and pillow tops must be in UNOPENED ORIGINAL PACKAGING

ALL CUSTOM MATTRESSES: take approx. 30 days to ship and are NON-RETURNABLE EVEN IF UNOPENED!.

PACKAGING YOUR RETURN
Completely remove or cover the original shipping label. All original packaging and contents (products, manuals, bubble wrap, instructions, original invoice/copy of receipt must be enclosed. No packages can be accepted without a Return Authorization Number written clearly on the outside of package. Enclose a quick note saying why you are returning the product. Seal the package securely with tape. Be SURE to return the item to the address given to you by our return department.

KEEP YOUR RECEIPT
Keep you shipping records for proof of shipment in the event of loss of returned merchandise. We recommend you insure the package. We can not be held liable for returned merchandise that does not reach the return department. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part.

DAMAGED SHIPMENTS
If merchandise is Received damaged, sign as 'possible damage' and email us at CustomerCare@TheNaturalOrganicBaby.com. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, again be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the original packing (box, bubble wrap, tape etc) and email us to help expedite the claim. The limit of our liability is the replacement of any item you purchased from us.

LEGAL
In the very unlikely event a dispute arises that results in civil or criminal action all court hearings and/or proceedings will be held in Island county of Washington State.

DISCLAIMER
Any information provided on this website is not intended for medical advice. The products/information offered are not a substitute for medical assistance and or advice and are in no way guaranteed not to cause harm to your child. Products are not guaranteed to be chemical free although our manufacturer has assured us that the products offered have been researched and confirmed as being free of harmful toxic chemicals. Test results available upon request. The Natural Organic Baby Inc. accepts no liability for damage or harm, inferred or implied, that may be caused by the products/information offered at www.thenaturalorganicbaby.com or www.the-natural-organic-baby.com

YOU CONSENT TO THIS POLICY
By using our Site, or by paying the bill through PayPal, you agree to this policy. This is our entire and exclusive Store Policy and it supersedes any earlier version. We may change our policy at any time by posting a new version.



A big "Thank YOU" to all our return customers who have told their family and friends about us. We look forward to serving you.


The Natural Organic Baby
Pmb 2124
Po Box 257
Olympia, Wa. 98507

CustomerCare@TheNaturalOrganicBaby.com
Phone: Mon-Sat 10:00-6:00 P.M. 1(360)720-4883

The Natural Organic Baby

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